Returns Policy

RGA Return Policy - For Customer

At ACO Med Supply, our return policy is congruent with industry standards, our product(s) have a limited warranty from the date of purchase against defects in materials and workmanship. Normal wear and tear during the usage of a product is not considered a defect. Before returning or exchanging any product, please call Customer Care at 1-800-351-8006 or email returns@acomedsupply.com for a Return Authorization Number. They will assist you with product specific return policies. Return Authorization process can take up to 10 business days to process.

Products may be returned to ACO Med Supply for credit within 30 days from date of purchase. Credit will be issued based upon the reason for the return and will be subject to a 25% restocking fee. All product must be returned undamaged, unmarked and in its original packaging upon return. ACO Med Supply reserves the right to refuse any return for any reason.

• All returns must be authorized by the Purchasing Agent.
• All products must be sent prepaid unless prior approval from ACO Med Supply.
• ACO will not return products per the reasons below:

                       1. Discontinued products
                       2. Special order items (This includes logo'd products)
                       3. Used products or unreported damaged products
                       4. Products not purchased from ACO Med Supply
                       5. Products with no “authorization to return” has been given
                       6. Any injectables or temperature controlled products
                       7. Expired items

 

To ensure that credit issued in the event goods are damaged in transit, or a shortage occurs or incorrect items are received, customers should accept all products from the carrier, note the visible damage, shortage or errors and contact your ACO Customer Care Representative within 3 days of delivery. ACO Med Supply will make the arrangements for a replacement shipment in the event of a shortage or error. Return Goods Authorization will be issued for damaged product(s) and ACO will supply the return call tag and the carrier will pick up the damaged product(s) within a reasonable timeframe. Credit will be issued upon physical receipt of the product(s).

Return Goods Authorizations numbers not process within 21 days will be null and void. Customer must contact ACO Med Supply for a new Return Goods Authorization Number after the 21 days has lapsed.

A new order will be placed for any replacement goods to include, damaged product(s).  Credit will be issued upon physical receipt of the product(s) to the original invoice.